Progressive Real Estate Partners Announces Hiring of Roxanne Klein as Retail Sales & Leasing Specialist

This post originally appeared on tBL member  Progressive REP Blog and is republished with permission. Find out how to syndicate your content with theBrokerList.

Rancho Cucamonga, CAApril 23, 2019 – Progressive Real Estate Partners, a leading Inland Empire retail real estate brokerage office, announced that Roxanne Klein has joined the firm as a Retail Sales & Leasing Specialist.  In her new role, Roxanne will be focused on the leasing and sale of retail properties in SoCal’s Inland Empire and San Gabriel Valley regions.

Roxanne brings over 20 years of real estate and business management experience to the position.  Her broad commercial and residential real estate expertise includes leasing, sales, client relations, landlord and tenant representation, contract negotiation, research and marketing.

“My goal is to provide every client with superior service and help them realize their retail real estate goals. I’m excited to join Progressive Real Estate Partners and to be part of such a dedicated and hardworking team of professionals,” Roxanne said.

Prior to joining Progressive, Roxanne was a Senior Associate with NAI Capital’s Ontario office where she specialized in the sale and leasing of retail and industrial properties.   While there she assisted in the negotiations and leasing of several retail properties with numerous corporate retailers including Dunkin Donuts, Circle K, Broken Yolk, Mattress by Appointment and Once in a Licetime. 

Previous to that Roxanne successfully represented buyers and sellers of residential real estate throughout California.  She also owned and operated a business that offered high quality marketing and promotional products as well as a business providing professional photography.  Her strong marketing and photography skills have enabled Roxanne to create top-notch marketing materials to promote her client’s property listings and drive results.

Roxanne is a California licensed real estate broker and a member of the International Council of Shopping Centers (ICSC).  She graduated from the University of La Verne with a Bachelor of Science in Business, Marketing and Law.

According to Brad Umansky, founder and president of Progressive Real Estate Partners “We are excited to welcome Roxanne to the team. Her excellent background, market experience and communication skills make her a great fit.   With the strong Inland Empire and San Gabriel Valley economies our office has never been busier and the hiring of Roxanne provides us with additional capacity to serve the growing demand and to better serve our current and future clients.”

About Progressive Real Estate Partners

Progressive Real Estate Partners (PREP) is a boutique commercial brokerage firm headquartered in Rancho Cucamonga, California. Founded in 2008, the firm specializes in the leasing and sale of retail properties in Southern California’s Inland Empire. The firm is also the exclusive Inland Empire representative of the Retail Brokers Network (RBN).   Since the firm’s inception Progressive has completed over 1000 lease and sales transactions in over 35 cities throughout the region.  Progressive uses the latest marketing and brokerage techniques to help retailers and property owners achieve their real estate goals.   The firm is led by Brad Umansky, founder and president.

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Illegal units – two case studies

This post originally appeared on tBL member Burt Polson’s blog Real Estate in the Napa Valley and is republished with permission. Find out how to syndicate your content with theBrokerList.

Photo by  Katy Cao  on  Unsplash

Photo by Katy Cao on Unsplash

You may find yourself in a situation where you own a property with an illegal unit, or perhaps you are buying or selling a property with an illegal unit. In either case, you are exposing yourself to liability and should be concerned.

Two real-life case studies

A homeowner with two accessory residential units as part of her single-family home reached out to me because one of her tenants was causing problems and she was looking for advice.

The tenant was taking advantage of her and not paying rent, and she was looking at her options. She started pressuring them to pay or vacate, and they retaliated by notifying the governmental authorities that they suspected the unit they were renting was illegal.

The second real-life case study I am directly involved with is a property I am selling for my client. The buyer discovered that the current residential units were offices when the property was built pre-1900s.

The buyer is looking for a paper trail that certifies the current use as residential units were created with building permits. Fortunately, we found a reference to a permit in the city’s building department’s database, but we are still looking for a certificate of occupancy or the actual finalized permit.

What is an illegal unit?

An illegal unit is a rentable space that was created without going through the permit process with the local municipality. The unit could be a residential apartment or even a commercial retail storefront or office.

In several instances, you may find an illegal unit has violations of state and local building codes and may even have safety issues. The warning signs your unit is illegal may be that it does not have its own address, gas & electric meter, mailbox, unusually low ceilings, ungrounded electrical outlets, rooms lacking windows or windows in unconventional locations.

However, a unit could comply with all applicable building codes, but still be illegal because building permits were never obtained, which is what occurred in my first case study. Unfortunately, part of the problem here was an unscrupulous contractor who constructed the units for her without permits.

Now the governmental authorities are requiring the homeowner to either obtain permits and pursue a certificate of occupancy at the cost of tens of thousands of dollars or demolish the accessory units. She decided to sell it.

Certificate of occupancy

Without a certificate of occupancy from the governmental authority certifying the units were created legally by securing building permits, a property owner is exposing themselves to a potential lawsuit by a tenant, penalties, and fines by the municipality and the cost to bring the unit into compliance.

A unit could have building code violations that would result in the cost being prohibitive to bring into compliance whereas units that were constructed up to building code could still prove costly after paying the fees imposed as a regular part of building a unit.

As far as the second case study involving the buyer of the pre-1900 office building, we are still researching for the certificate of occupancy or at least a permit that was signed-off by inspectors and finalized.

Burt M. Polson, CCIM, is an active commercial real estate broker. Reach him at 707-254-8000, or burt@acresinfo.com. Sign up for his email newsletter at BurtPolson.com.

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9 Reasons Why Owning CRE is Far Superior to Owning REIT Stocks

This post originally appeared on Doug Marshall’s Blog Marshall Commercial Funding Blog and is republished with permission. Find out how to syndicate your content with theBrokerList.

I recently read an article titled, What I Wish I Knew Before Investing In Rental Properties by Jussi Askola. Mr. Askola is the President of Leonberg Capital who has authored several academic papers on REIT investing.

A Distorted View of Real Estate Investing

The premise of his article is that real estate investing:

  • Is a lot of work
  • It’s a lot of worrying
  • It’s not passive
  • You will have sleepless nights
  • You won’t have freedom of movement

He concludes, “Sooner or later toilets get clogged, tenants will cause problems, rents will get unpaid, you need a lawyer and roofs will leak… If your goal is financial freedom, investing in rental properties will most often be a mistake.”

Wow. What a distorted view of real estate investing. And I suppose if you invest in single family homes or small plexes and self-manage your properties there is some truth to his opinion.

Mr. Askola then devotes the rest of his article espousing the benefits of Real Estate Investment Trusts better known as REITs. Essentially, REITs are corporations that own and manage a portfolio of real estate properties and mortgages. Anyone can buy shares in a publicly traded REIT.

Let me make my position perfectly clear, I’m not trashing REITs as an investment vehicle. I do believe that there is a legitimate place for REITs in an investor’s investment portfolio along with mutual funds, stocks, bonds and precious metals. But I am annoyed with Mr. Askola’s skewed view of real estate investing.

A More Objective Analysis of REITs vs CRE

So let’s begin with the basics. A real estate sponsor, also called a syndicator, finds a property to invest in and then searches for equity partners, also called passive investors. It’s a symbiotic relationship between the real estate sponsor and the equity partners. The real estate sponsor puts the deal together but without the passive investor’s equity the deal does not close. They need each other. One can’t succeed without the other.

My guess is that most real estate assets today are owned by passive investors, such as myself. I don’t know about you, but as a passive investor I’ve never unclogged a toilet or dealt with a difficult tenant late on his rent as Mr. Askola tells us is inevitable if we invest in real estate. Nor has my real estate sponsor. That’s why we hire property management companies. Nor do I have sleepless nights worrying about my rental properties.

So let’s go through Mr. Askola’s reasons for owning a REIT.

1. Professional management.

This is not an advantage over owning real estate. I wouldn’t own real estate if I had to manage my own properties.

2. Liquidity and low transaction costs.

Half true. Yes, owning real estate is an illiquid asset. You shouldn’t buy a rental property unless you plan to hold it for a minimum of five years, preferably longer. Low transaction costs? That depends on how you look at it. The cost of purchasing real estate whether directly by purchasing your own rental property or indirectly by owning real estate in the form of a REIT are more or less the same.

I would argue that the transaction costs are substantially more when a REIT buys a property than when a smaller investor buys a property. Why? REITs typically buy very large properties in the $50 to $100 million range. Lenders who finance these properties require substantially more due diligence in the way of third-party reports. And these reports are expensive. And the legal bills associated with these transactions are ginormous! These higher closing costs in the form of additional third-party reports and legal bills are baked into the cost of the REIT stock. Or if the stock price is unaffected then you’re paying for these closing costs through a lower return on your investment. So make no mistake, you the owner of a REIT stock are paying for these closing costs one way or the other.

3. Diversification.

Agreed. REITs generally have a diversified portfolio of 20 or more real estate assets. But diversification has its drawbacks. True it does reduce your risk, but it also reduces your return. It brings your return on your investment down to the median return for that asset class. Warren Buffett didn’t become one of the wealthiest men on the planet by diversifying his stock portfolio. He did it by focusing on buying companies that he deemed were bargains. And that is what real estate investors do. They search the real estate market for properties that are underperforming the market and buy them.

4. Passive income.

Investing in real estate is all about passive income. And owning rental properties has a significant leg up on REITs and here’s why: Not only do real estate investors receive monthly distributions we also from time to time get to refinance our properties and take cash out. Once needed improvements have been made to a value-add property, rents increase significantly, and the property’s value skyrockets. I’ve had instances where the cash back from the refinance has paid back all of my original equity and then some. And the property with the new debt still continues generating healthy monthly ownership distributions. REIT stocks do not have the ability to generate large cash distributions when refinancing a property.

5. Better long-term returns.

Mr. Askola pivots at this point and compares the return on REITs with the return on the S&P 500. He boasts that REITs have a 12.4% average annual return compared to 10.9% with the S&P 500. But notice he does not compare a REITs return with investing in commercial real estate. Why not? Because a side-by-side comparison between these two asset classes would show the superiority of investing in real estate. I regularly receive offering memorandums from real estate sponsors seeking equity partners to invest in their latest acquisition. Typically, their pro formas show a 17% or greater Internal Rate of Return (IRR). From personal experience I believe a 17% IRR is very realistic. Sure, some investments turn out to fall well below this return but on average a 17% IRR is quite likely.

Now let me explain my reasons why I believe owning real estate is far superior to owning REIT stock:

6. REITs are notorious for overpaying for their property acquisitions.

Today, the only way to make a decent return from investing in CRE (commercial real estate) is to purchase value-add type properties, i.e., properties that are in poor condition and/or are poorly managed. With the right improvements and a change in management these properties can dramatically increase rents. With increased rents comes a corresponding increase in the property’s value. That’s how smart investors are investing today in CRE.

REITs not only don’t buy value-add type properties, they buy turnkey properties, i.e., properties that are well maintained and well managed. To make matters worse they gravitate towards the Class A properties with the exceptionally low cap rates. They buy properties that look great on the front cover of their investment brochures. And because they have considerable funds they pay overpay for these assets. There is no way they can get better returns than an investor who buys value-add properties. It’s not going to happen!

7. REIT stocks are at the mercy of the whims of the stock market.

When the stock market plunges all stocks are affected, including REIT stocks. In 2008 when the U.S. stock market lost a third of its value overnight it made no difference what stock you owned. They all plummeted together like lemmings stampeding over a cliff to their deaths. Not so real estate. Real estate that maintained a good vacancy rate weathered the economic turbulence of the Great Recession quite well. Those investors who over leveraged their properties on the other hand, paid the ultimate price and lost their properties.

8. Rental properties have the tax advantage of depreciation. REITs do not.

A rental property can generate both positive cash and a tax loss at the very same time because of depreciation. A tax loss on rental properties shelters other income on the taxpayer’s tax return resulting in less taxes owed. It’s a beautiful thing to behold! Again, REITs do not share this tax advantage.

9. Rental properties can defer capital gains taxes. REITs cannot.

When you eventually sell your REIT stock you pay taxes on any capital gains made. However, when you sell a rental property you can defer capital gains taxes by doing a 1031 exchange. A 1031 exchange is a deferral of the capital gains tax on the sale of an investment property when it is exchanged for a like-kind replacement property. In reality a real estate investor can permanently defer the capital gains tax over his lifetime by continuing to buy a like-kind replacement property each time he sells a rental property. When he dies, his heirs receive a stepped-up basis in the property based on the value of the property at the time of his death. So no capital gains taxes are paid even by his heirs.

I believe I’ve made a convincing argument why owning rental properties is far superior to owning REIT stocks. Those are my thoughts. I welcome yours. Where is my argument flawed? What have I overlooked?

Want more CRE investing tips?  Check out my book!

Sources: What I Wish I Knew Before Investing In Rental Properties, by Jussi Askola, Seeking Alpha, March 30, 2019; How REITs Work, by Lee Ann Obringer, http://bit.ly/2GWVtLn

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Meet the Real Estate Tech Founder: Demetri Themelis from Knock CRM

In our latest real estate tech entrepreneur interview, we’re speaking with Demetri Themelis from Knock (Rentals/CRM).

Without further ado…

Who are you and what do you do?

Knock is a CRM for property managers. We give them all the tools in one place to stay organized and engaged with their prospects and residents. Improving their engagement improve the experience for renters and the performance of apartment communities. 

What problem does your product/service solve?

Depends on who you ask. For renters we’re enabling a much better experience as they move through the customer journey (on-demand appointment setting, text notifications, more engaged property managers). For leasing teams, who are tasked with managing hundreds of relationships with residents and prospects, we reduce the burden of mundane tasks freeing them to engage at a much higher level.  For owners, we provide a degree of transparency into the sales and marketing performance of their multifamily portfolios they’ve never had before, allowing them to make much smarter decisions around marketing spend and staffing.

What are you most excited about right now?

In order to really dismantle some of the longer term cost structures associated with leasing, data is key. We’ve built an incredible data engine that will only become more valuable over time for our clients. 

What’s next for you?

We can’t do what we do without great people, the bulk of the money we’ve raised in this series A will be used to grow our team in almost every department. Software development, sales, marketing, account management and support – we have a quickly growing client list that are banking on us to keep delivering value to them. It takes a village. 

What’s a cause you’re passionate about and why?

Mentorship for sure. I am always surprised by how willing people in positions of influence and power are to share their experience with youth. I am equally surprised at how few young people seek out their guidance. I enjoy opportunities where I can share any of my experience with students or new graduates entering the world of adults. If I can help them achieve their goals more quickly, or can help them avoid any of the mistakes we’ve made I think that’s a huge win and super fulfilling too. We’re planning on launching a formal mentorship program here at Knock, and if I had any spare time I would love spending it with students teaching them about the business world – because school doesn’t teach you everything. 

Meet The RE Tech EntrepreneurThanks to Demetri for sharing his story. If you’d like to connect, find him on LinkedIn here.

We’re constantly looking for great real estate tech entrepreneurs to feature. If that’s you, please read this post — then drop me a line (drew @ geekestatelabs dot com).

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LeaseQuery Streamlines Lease Accounting for 600+ Companies with Its General Ledger Agnostic Solution

This post originally appeared on tBL Marketplace Partner LeaseQuery’s blog Your Lease Queries, Answered and is republished with permission. Find out how to syndicate your content with theBrokerList.

By complementing existing systems, LeaseQuery helps customers save time and prevent errors 

ATLANTA, March 12, 2019 – LeaseQuery, a leading provider of lease accounting software, enables its 600+ clients to use its software with their enterprise accounting solution of choice, including all of the most common options, such as Microsoft Dynamics, Oracle and SAP.

The new lease accounting standards set by the Financial Accounting Standards Board (FASB) and International Accounting Standards Board (IASB) require companies to record most of their leases on their balance sheets. For companies with more than 10 leases, experts recommend investing in lease accounting software to save time and prevent errors. Accountants, however, need software they can easily integrate into their existing processes.

“Our mission is to make it easy for companies to fit lease accounting into their regular workflows,” said George Azih, LeaseQuery CEO and founder. “To do that, we offer an 80-day implementation process and we ensure that our system has the flexibility to work with a wide variety of general ledger systems so that our customers can seamlessly integrate leases into their day-to-day work.”

The top five general ledger systems LeaseQuery customers use include:

  •      Microsoft Dynamics
  •      Homegrown/legacy systems
  •      Oracle
  •      SAP
  •      JD Edwards (JDE)

As a general ledger agnostic system, LeaseQuery enables companies to take advantage of a purpose-built lease accounting solution that complements their existing systems. In this way, the company is living up to its goal of helping companies comply with lease accounting standards with minimal disruption to their business.

About LeaseQuery

LeaseQuery helps accountants and other finance professionals eliminate lease accounting errors through its CPA-approved lease accounting software. By providing specialized consulting services in addition to its software solution, LeaseQuery enables companies across all sectors to ensure compliance with the most comprehensive regulatory reform in 40 years. It is the first lease accounting software built by accountants for accountants. For more information about LeaseQuery, visit LeaseQuery.com or call 1-800-880-7270.

Additional Resources:

Talk to One of Our Expert Lease Accountants Today.

Unlike other software vendors, we aren’t former real estate professionals trying to learn accounting on your dime. We’re accountants just like you.

Sign up for a demo today and let us prove it.

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Join us at Let’s Get Social 2019 While at ICSC RECon

Let's Get Social 2019The excitement is mounting and we sure are pumped up about another fantastic year of meeting our colleagues IRL (in real life). This will be one of our biggest and best years yet!

Huge thanks to our sponsor Jeff Finn and Matthew Smith of RealNex. RealNex heard about our event and jumped in and said, what can we do to help! Well they helped by offering to sponsor the party which will enable us to hire a professional photographer and produce our first ever photo ebook!

“So glad to be involved with Let’s Get Social 2019 and get to meet so many commercial real estate professionals who travel from all over the world to attend ICSC RECon. RealNex is proud to do this!” -Jeff Finn, RealNex

We are super grateful to our repeat Super Hosts Natalie Wainwright and Dan Palmeri of Vegas CRE Team! As they did last year, Natalie and Dan want to buy the first round of drinks for everyone! They are the amazing tenant representation team from Las Vegas and they are the official ambassadors who will be at the party to give everyone a warm welcome to Las Vegas!

So the most important thing to do now, is register! Get your name badge before our cut off date for producing the badges! The deadline is May 8th as we have to place our badge order.

We are so looking forward to networking with all of you. We have many other activities planned as well so please check out our full itinerary of events, live podcasts, Let’s Get Smart 2019 all happening at booth S246 S Street in the South Hall. We have been invited to share a booth with Quantum Listing aka David Perlmutter along with The Content Funnel team, Sarah Malcolm and Amanda Bowen. This year will be big, so please come visit all of us at our booth too! The booth is there for theBrokerList members to rest their weary feet and say hi too!

See you all soon.

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How you can make your brokerage more efficient in 2019

This post originally appeared on Buildout’s Blog and is republished with permission. Find out how to syndicate your content with theBrokerList.

Blog-03_WP-Featured-Image

Consider the robust customer relationship management (CRM) systems, marketing automation, and seemingly endless opportunities for online networking available now that didn’t exist just 10 years ago. CRE technology is better than ever and continues to improve. You can use upgraded tech to your advantage in 2019 to ensure your brokerage is better than ever too.

To make your firm more efficient in 2019, consider tools that allow you to forecast your business pipeline, integrate your systems, and update your CRM system.

Accurately forecast your pipeline

How many properties do you need to sell to hit your commission or revenue goal for this year? Do you know? With more accurate forecasting tools, you can get a better sense of how many listings you need to win—and how many proposals you need to submit—to hit that goal.

When forecasting your pipeline, be proactive, not retroactive. Accurate commission forecasts, for example, shouldn’t be based on reports from the previous year, but real-time analyses of the deals in your pipeline.

Use integrated tools

There are multiple moving parts in a CRE deal from prospecting to closing. Transferring information from one tool to another through each phase can be cumbersome and time-consuming. From prospecting, proposing, and marketing to managing transactions and commissions, each of the tools you use should be integrated in 2019 for maximum efficiency. This will allow everyone on your team to save time for bigger priorities and client facetime.

Using tools with API integrations or other data-sharing capabilities is key.

Update your CRM

You should utilize a more robust, connected system that shows you everything about every contact—from property owners to people who have recently visited your website—in one place. For maximum brokerage efficiency, this database should be accessible to everyone on your team, and they should be expected to keep it up to date.

Within each contact, encourage team members to keep track of their related properties, list when leases are scheduled to end and note any other relevant contacts. Some brokers even find it helpful to make note of special dates like birthdays and anniversaries, kids’ names, hobbies and more to help maintain close relationships.

With pipeline forecasting, integrated tech, and robust CRM systems, your business can be better than ever in 2019. If you’re interested in learning more about how CRE technology will benefit brokerages in 2019, subscribe to our blog.

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Commercial Refinance Loans: A Deep-Dive into Benefits and Lenders

This post originally appeared on Marketplace Advertiser, Reonomy and is republished with permission. Find out how to syndicate your content with theBrokerList.

It’s not uncommon to meet someone in the commercial real estate industry and wonder—how on earth have they grown their portfolio so quickly? After all, commercial real estate tends to be expensive.

How did they come up with the up-front capital to buy the property, and how can they afford the monthly mortgage payments?

Commercial mortgage refinancing has a lot to do with it.

This article provides an overview of commercial loan refinancing—including what refinancing entails, who utilizes it, and why they do so.

TABLE OF CONTENTS
1. What is a Commercial Refinance Loan?
2. When & Why is Refinancing Useful?
3. Commercial Refinance Loan Types
4. Commercial Refinance Lenders

Commercial Loan Refinance Overview

Refinancing a commercial property is much different than the process for refinancing a residential property that you purchase for your own use and enjoyment.

Commercial property is intended to generate income, and that income is what underlies the value of the property. Generally, the more revenue a property generates, the more favorable terms a lender is willing to extend for a loan on the property.

An investor will typically place debt on the property at the initial time of purchase, but there are several reasons why they might want to refinance down the line.

What is a Commercial Refinance Loan?

Unlike residential real estate, in which mortgages tend to amortize over a 30-year period, commercial loans tend to take one of two forms. The first is a short-term loan of usually three years or less. These are often construction loans used to build a property or make significant improvements.

The second is a long-term loan. Long-term loans can vary in length, but are generally between 5 and 20 year periods. Like a residential loan, long-term commercial loans can also amortize over a 30-year period.

However, the loans generally mature faster and require a balloon payment at the end. You’ll still pay incrementally as though you were paying over a 30-year period, but after the end of the loan duration (say, 5 years), you’ll have only paid down a fraction of the principal and the rest of the loan will become due. That last payment is generally very, very high.

Refinancing is a way to replace the original loan on a property with a new loan.

For instance, using the example above, if a balloon payment were about to become due, you might want to refinance the property.

This would effectively pay off the old loan (which would cover you from the upcoming balloon payment), and “reset” the clock on a new loan – often under different terms and conditions.

Investment property owners of all sizes, from the mom and pop landlord to nationally renowned real estate investment trusts, refinance commercial property for a number of reasons that we’ll get into below.

It’s important to understand that commercial loans often come with different terms and conditions than you’d expect with residential real estate.

Commercial Refinance Loan Terms and Rates

When you go to refinance, expect interest rates to be higher.

Commercial real estate loans are currently hovering at or above 5%. In the off-case scenario that the owner occupies the commercial property (for example, if it’s a multifamily rental property), the interest rate might be a bit lower.

Commercial real estate lenders usually won’t talk about interest rates in terms of percentages, though. Instead, you’ll hear a lender refer to the rate using the term “basis points.” A basis point is equal to 0.01%. So if a rate goes up or down 25 basis points, a lender is saying the rate has increased or decreased by .25%.

Before you refinance commercial property, it’s a good idea to shop around with different lenders to understand their loan programs and the terms they can extend to you. It may be helpful to work with a commercial mortgage broker. Commercial mortgage brokers can do a lot of the heavy lifting for you, and will shop your deal around to different lenders to find you the best terms.

A commercial broker can also investigate the nuances of a deal that you may not understand when refinancing commercial property, such as how many basis points are in the spread (a/k/a the lenders profit) to provide more transparency for you as the borrower.

When & Why is Refinancing Useful?

There are many reasons why an investor would want to refinance their commercial real estate, either in part or as an entire portfolio.

Here are some of the reasons why property owners might want to consider refinancing commercial property.

1. Extra Cash On-Hand

Refinancing commercial property allows the owners to have extra cash on hand. Not only is this considered tax free cash, but it can be used for any purpose.

Maybe they have kids going, or maybe they want to buy a boat. Whatever the case may be, they can fund these ventures by refinancing a current mortgage(s).

There are no restrictions to how you can use the funds collected during a cash-out refinance.

This provides a great alternative for an owner who might otherwise consider selling to have cash on hand. Instead, owners can tap the equity in their commercial real estate to have that cash on hand.

Reonomy Commercial Property Refinance Apartment Building

2. Invest in Property Improvements

Someone who has just invested in a heft down payment on commercial real estate may not have the funds left over to make property improvements. Over time, as the owner collects rent and pays down the original mortgage, refinancing the property is a way to generate cash to invest back in the property.

Case and point: an investor purchases a multi-building portfolio for $80 million. He needs to close quickly, so he does not shop around for mortgages.

He takes the terms of the loan from the first bank he approaches. Within two years, a handful of tenants turn over at the complex. The owner decides to refinance the property. He not only gets better terms, but he’s able to pull out $5 million in cash which he can then turn around and invest in the buildings.

Now that he’s made significant improvements to the buildings, he’s able to charge more when he re-leases the space out to new tenants.

This improves his cash flow, which, by extension, improves his net operating income (NOI). The better the NOI, the better the terms he’ll be able to get if he decides to refinance again down the line.

3. Expand Your Investment Portfolio

It’s very common for owners to refinance commercial property as a mechanism for growing their real estate portfolios. This is how so many people have amassed fortunes through real estate. It’s what’s referred to as “leverage.”

Here’s a real-life example.

Investor Tom buys a 12-unit apartment building in Boston’s Fenway neighborhood. He purchased the property in 1990 and therefore, had a very low cost basis by today’s standards.

By 2001, the property he purchased for $950,000 was now worth $3 million. So Tom refinanced the property.

He paid off the outstanding balance ($520,000) and took out a new mortgage of $2.52 million. This gave him $2 million in cash on hand that he could use to purchase another piece of commercial property.

Tom decided to use that $2.52 million to fund the acquisition of two additional properties – each of which required approximately $1 million for the down payment. Tom kept the balance of the cash on hand to invest in property improvements.

His portfolio grew from 12 units to 50 units by leveraging the equity from his original investment. Tom wouldn’t have been able to afford the two additional properties had he not refinanced the 12-unit apartment building.

One thing that Tom could’ve done as well, would be to pair his cash on-hand with Reonomy to prospect and find a list of property owners off-market that are likely looking to refinance.

Reonomy has owner details and contact information, sales and debt history, current tenants, building and lot information, and more on over 50 million commercial properties nationwide.

Property mortgage history, lender data, and sales history help you identify refinance opportunities in any market.

Try it for free!

4. Lower Interest Rate

As a general rule of thumb, homeowners should consider refinancing when they can lower their interest rate by 0.75% to 1% or more. There’s a different threshold used in commercial real estate.

Industry standard is to only refinance commercial real estate when you can lower your interest rate by 2% or more, given the steep transaction costs involved with refinancing commercial property (more on that to come).

5. More Favorable Loan Terms

An investor might also want to refinance commercial property in order to obtain more favorable loan terms.

For instance, an investor with an adjustable-rate mortgage might want to refinance into a fixed-rate mortgage to provide more predictability over the long-term.

Similarly, someone might refinance commercial real estate to dodge an upcoming balloon payment as discussed above.

Commercial Refinance Loan Types

Just as there are many reasons why someone may want to refinance commercial property, there are several mortgage types to consider when refinancing commercial real estate.

Traditional Commercial Refinance Loans

The most common refinancing loan type is a traditional commercial loan. These loans are generally used to refinance into a lower rate mortgage. The terms of the loan may look similar to the original mortgage placed on the property—but at a lower interest rate.

Commercial Cash Out Refinance Loans

A commercial cash out refinance loan is one in which a borrower taps the equity in their property to take cash out, as described above. In order to qualify for a commercial cash out refinance loan, the owner must have significant equity in the property.

Most banks will want the owner to have at least 30% equity in the property after the cash is taken out. A commercial cash out loan is often used when an owner wants to borrow against their equity to make property improvements or to assist with tenant fit-outs.

It’s worth noting that sometimes, depending on the owner’s original basis on the property, he may end up doing a commercial cash out refinance loan on a property even at a higher interest rate than before.

It depends on how badly the owner needs the cash, for what purposes, and how highly levered his/her other assets are already.

Commercial Mortgage Bridge Loans

An owner may opt to refinance to take out a commercial mortgage bridge loan.

A commercial bridge loan is a short-term loan used to “bridge the gap” until long-term financing can be secured for the property. Most bridge loans are for less than two year periods.

They’re often structured as interest-only loans with a hefty balloon payment at the end. Bridge loans tend to command higher premiums, averaging one to three percentage points higher than the average market rate.

Bridge loans are often used to renovate a property that otherwise won’t qualify for traditional mortgages before selling it or getting long-term debt.

Commercial Refinance Lenders

People tend to think of traditional banking institutions as the one-stop-shop for refinancing commercial real estate, but there are several types of refinance lenders.

Here are a few to consider if shopping around for a new loan.

Traditional Commercial Banking Institutions

The most straightforward way to refinance commercial real estate is to approach a traditional banking institution.

Wells Fargo, Bank of America, JPMorgan Chase, KeyBank and M&T Bank are just a few of the types of traditional commercial banking institutions that can assist with refinancing commercial real estate.

All generally offer relatively similar loan terms, perhaps a few basis points in one direction or another. Sometimes they’ll have unique loan programs available to long-time or repeat customers, so it’s useful to start with a bank where you have a pre-existing relationship and then shop around from there.

Hard Money Lenders

Hard money lenders are a type of private lender that some people turn to when they can’t refinance through a traditional bank.

There is an entire spectrum of hard money lenders that can step in for different loan sizes and risk portfolios. Hard money lenders tend to have less favorable rates and loan terms than more traditional banks, but they are useful for those who need cash in a pinch.

SBA Loans

If you are a business owner who also owns the real estate the business operates out of, you might want to consider an SBA 504 loan. The SBA’s 504 refinance loan can be tailored to a variety of needs, from business owners facing high-interest mortgages to those with upcoming balloon payments.

SBA Logo Commercial Refinance Loan

SBA 504 loans offer low, fixed rate loans on a 10- or 20-year term that are fully amortized. A commercial bank will typically provide a first mortgage loan and the SBA, through a local community development corporation, will provide a second mortgage of up to 90% loan-to-value.

The borrower usually only needs to contribute 10% equity as a down payment, which may be covered by the existing equity in the property.

Community Banks

Community banks, which are a type of traditional banking institution, tend to focus on real estate located within a specific geography.

Given their hyper-local knowledge of the real estate market, some are willing to take an aggressive approach to lending to invest in the local landscape.

Examples of community banks include East Boston Savings Bank in Boston, First Foundation Bank in Los Angeles, and Dime Community Bank in New York City.

CMBS Loans

Commercial mortgage backed securities (CMBS) loans, also referred to as “conduit loans,” are a type of commercial real estate loans that are packaged and sold by conduit lenders, commercial banks, investment banks or syndicates of banks.

Because CMBS loans have little to no cash-out restrictions, this type of refinancing popular among investors looking to extract equity from their properties. CMBS loans typically only have a 75% loan-to-value requirement.

For example, if a property worth $20 million has a remaining loan balance of $8 million, and the owner wanted to get a CMBS refinance with a 75% LTV, they could take out approximately $3 million from the property.

Crowdfunded Loans

A rather atypical way of refinancing commercial real estate, though one that has grown in popularity, is via several crowdfunding platforms that have sprung up in recent years.

Companies like CrowdStreet, Patch of Land, and RealCrowd help investors crowdsource funds to help refinance their commercial real estate projects.

Looking for Refinance Leads? Give Reonomy a Shot.

RSS Feed provided by theBrokerList Blog – theBrokerList for commercial real estate brokers (cre) and Commercial Refinance Loans: A Deep-Dive into Benefits and Lenders was written by Reonomy.

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April Monthly Radar

[Note from editor: We publish a Weekly Radar for Geek Estate Mastermind members with a range of curated links and analysis/commentary that comes out every Friday morning along with member news to peruse. This is a summary for the month of April.]

Mastermind Summary

April was a busy months for events. I spent three weeks on the east coast, and produced the first Geek Estate Mastermind Soirée in New York City. There were 30 attendees discussing the future of the industry while making new connections at PropTech Place. Thank you to MetaProp for the use of their office space.

Additionally, I attended CREtech Future in Boston, organized two group lunches in NYC, and Zillow HQ hosted our monthly Seattle lunch.

– Drew Meyers

New Members

Member News

Transmission Topics

  • Subscription models offer the diversification that brokerages desperately need.
  • The certain, total liquidity coming to houses and streets near you.
  • A one week hiatus to produce the first Geek Estate Mastermind Soirée.
  • Re-imagining the ground floor of real estate tech innovation.

APRIL MONTHLY RADAR

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What Is The Best CRM For Commercial Real Estate in 2019

This post originally appeared on Marketplace Advertiser, ClientLook and is republished with permission. Find out how to syndicate your content with theBrokerList.

For the last 25 years, one of the most common things I am asked is: What is the best CRM for commercial real estate? I have made a career out of cracking the code on this so I am the guy to ask.

Every commercial real estate professional should be using a CRM. Based on my experience, you are at a significant disadvantage without one. And, a commercial real estate CRM is special because it’s made to accommodate a specific type of user.

Over the years I’ve identified a distinct list of proven CRM features that are relied upon by our industry’s top producers. This post will help you understand those features so you’ll be able to recognize the best CRM for commercial real estate when you see it.

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Playing by different rules

Generic CRM solutions like Salesforce and Microsoft Dynamics are so successful because they provide amazing enterprise software solutions to the world’s biggest companies. By definition, “enterprise CRM software” refers to an application designed to satisfy the needs of the organization and not the individual users. This makes sense if you’re an auto manufacturer or a big bank, and your users are employees with specific roles and job responsibilities. It fails in commercial real estate though.

A commercial real estate CRM is different in both its design and its target market. It contains features, workflows and modules that are industry specific. It also focuses on the productivity of the individual user as opposed to the organization, which is critical when users are independent contractors with proprietary data. I’ve seen more failed enterprise software CRM rollouts than any other technology initiative. Be certain that whatever CRM you choose is native to CRE, and isn’t masquerading as an industry-specific solution when it’s actually an enterprise software platform. Otherwise, your chances for success aren’t good.

Ease of use

The fact is, you are unlikely to invest time in CRM training. And, even if you do, you’re going to forget everything you’ve learned. Because of this, you need a CRM that is essentially training free much like the latest generate of mobile devices. Did you invest weeks learning how to use your phone? Of course not, even though it’s a highly complex device.

Get a demo and/or a free trial of a potential solution. Does everything seem to make sense? Or, do the features require lots of explanation? Trust your gut since you’ll be spending a lot of time with your CRM. The simpler, the better.

I’ve always maintained that any feature added to ClientLook that requires training is a failure of design. We chop lots of overly complicated functionality this way. Ultimately it is the responsibility of the CRM provider to create a solution that’s easy to use. It is not your responsibility to obtain training to make up for poor software design. Find the CRM that is the most intuitive to you, and you’ll be well on your way to success.

Deal management

Deals are the lifeblood of your business. In a commercial real estate CRM, a deal represents any type of assignment regardless of your specialty. In their most basic form, they help manage your pipeline of opportunities. However, the best CRMs will turn deals into a whole lot more.

Think of your CRM as a data collection tool that seamlessly organizes everything you do into deals. A deal becomes a sort of digital file cabinet that’s accessible by your entire team, and even your clients. It should reduce your need for paper while streamlining your communication.

Here’s the important thing about deals. As your business matures, just about every call, meeting and email will have something to do with a deal. It’s critical that your CRM is wired to channel this deluge of data into deals. This includes emails and file attachments too. In fact seamlessly connecting emails to deals is really important. Scrutinize any CRM to ensure that this feature is available.

Client service

You work hard every day for your clients, and they need to know it. The best CRM for commercial real estate should be fundamentally designed to make you shine with every deal. It should contain features and workflows that help you deliver the kind of stellar client service that drives repeat business and referrals. Putting you on top this way is achievable provided that the CRM offers the following features:

  • Log activity. Easily relate all of a team’s activities and emails to deals
  • Deal digest. Effortlessly view a searchable rollup of deal activity, prospects, offers and more in one place
  • War room. Provide clients with an online portal to self-serve their need for files and updates
  • Reporting. Send hard-copy reports to clients who are not technically adept
  • Mobile app. Provide your clients with a free mobile app for instant deal access and real-time collaboration capability

Email connectivity

You live on email. For better or worse, it’s probably your main channel of communication. It’s critical that all those messages are easily accessible and even searchable inside your CRM. Attempting to organize everything in complicated folders within Microsoft Outlook, or using labels in Gmail is old school. Your CRM should do all that for you including automatically linking incoming and outgoing emails (including attachments) to contacts and deals.

Why deals? Relating emails to contacts is great, but connecting emails to deals will revolutionize your productivity. The best CRMs will allow you to relate emails to deals from any email software, any operating system and any mobile device. Those that do not are deficient.

This mechanism connects an email to the recipients (ie. contacts) as well as your deal in a single step. It allows you to use deals to view (and search) all of your correspondence in one place. This is especially impactful if you’re working on a team. In fact, this single feature alone will dramatically increase your effectiveness. Don’t settle for anything less.

Data mining

Data mining refers to the variety of ways you’ll search your database to find targeted information. Some CRMs have poor searching so pay particular attention to these capabilities during your evaluation. You should be able to search for anything including contacts, company, deals, properties, listings and comps. Searches should be on-demand and not require some rigid “view” or complex report. Here’s a test. Try to figure out how to search your CRM without instruction. If you fail, then there’s trouble.

The other big feature you need is the ability to search notes, completed activities, files and email. Otherwise you’ll never be able to leverage all of this extremely valuable content for data mining purposes. Imagine being able to search a consolidated activity feed of everything you and your team have completed. It’s available today and amazingly powerful.

Integration

If you find yourself entering the same contact, property or listing into multiple applications then you’re the victim of redundant data entry. This is the scourge of our industry, and one of the biggest efficiency killers out there. A CRM can serve as the hub for all your information provided that it’s capable of integrating with the other important technology tools you use. This could include email distribution platforms, marketing material generators, listing portals and more.

It’s critical that your CRM choice integrate with best-in-class solutions and not internal, proprietary tools. You need the flexibility to choose your own integration partners. Integrations between leading commercial real estate technology services are designed to eliminate redundant work. Not everyone participates yet, but the tide is turning.

Outsource Your Data Entry

CRMs take a lot of data entry. In fact, as a CRM user you can expect to spend between 1-4 hours per day plugging in data. The payoff for all this work is invaluable, but committing to “feed” your account every day can be tough.

virtual assistant for crm

I’m the first guy to tell you that entering business cards, logging notes and scheduling follow-ups is not worth your time. What…? It’s the kind of work that needs to be done, but just not by you. You need to be focused on deal making.

So what do you? Hire an assistant and outsource as much of your data entry as possible. Someone once said that either you have an assistant, or you are one. Which one are you?

The problem is that it’s difficult to find an assistant, train them, and then ultimately repeat the process when they quit. Some teams will share an assistant, which lessens the cost since it can be significant. Your other option is to find a CRM that offers data entry services.

For example, ClientLook’s Virtual Assistant team is standing by every day to service the needs of our subscribers. I always like to say that if you’re not using ClientLook, then you’re working too hard. It’s so true. This service will do wonders for your team’s productivity and adoption. There’s nothing else like it.

Go mobile

You probably spend half of your day in the field. If your CRM doesn’t offer an intuitive mobile app for your phone, then the party’s over. This is a deal breaker since you need to stay connected. Test the app and be sure that you can navigate, search and add information without any instruction.

Be sure there’s an app for your chosen mobile platform like iOS or Android. If you use a tablet, then make sure that the CRM will at least run natively in the tablet’s browser. That’s totally acceptable. The mobile app should provide access to everything the web has to offer including contacts, activities, properties, deals and more.

The most modern CRMs for commercial real estate will also offer an app for your clients to use. This allows you to provide your clients with access to deals so they can stay on top of your activity. Include this in your next sales presentation and see how it helps you win assignments! Don’t expect to pay an extra fee for this benefit.

iPhone Contact Details

Customer support

What should you expect with customer support? You should expect a highly responsive team that cares about your needs and is passionate about fostering an amazing experience. You should be able to communicate via phone, email and in-app chat. Expect prompt replies. Be leery of companies that don’t provide a support phone number. It’s lazy. The support teams at the best commercial real estate CRMs should be staffed by industry veterans who speak the “language” of CRE. You don’t have time to translate your particular need for someone who doesn’t understand the business.

Most importantly, in the event you have a question or issue, customer support should be capable of “owning” it. This means that they’ll see it through to completion no matter what it takes. Don’t allow anyone to put the blame on another company. Providers that offer a video library, blog and free training webinars are great. The most innovative CRMs now offer Success Services to help propel your business to the next level. That’s a big bonus.

Testimonials

Don’t believe the hype that any CRM provider may tell you about their service. You need to get the scoop from their subscribers. Look for testimonials and product reviews that tell the whole story. Ideally find a company that has subscribers who are raving fans of not only the product but also the customer service. You want to see testimonials containing real names and photos, and not some anonymous quotes. Maybe you even recognize some of them. People put their name on product reviews because they believe in the company. That’s a really good sign.

This is one sweet solution.

Author's imageAllen C. BuchananPrincipal, Lee & Associates

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The support is remarkable.

Author's imageRobert GreenleeManaging Director, SVN

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I love the Android app!

Author's imageErik LarsonVice President, CBRE

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Conclusion

There are some features that I’ve purposely omitted from this discussion. They are the things that I consider to be overhyped, unproven or just plain useless. Don’t be fooled. These include:

Dashboards. These look so cool, but users rarely contribute enough data to make them useful. Don’t pay more.
Activity series. Too rigid and not applicable to CRE unless you’re chained to a desk. Your schedule is too fluid.
Advanced APIs. Integrations are valuable, but trust me you won’t be doing any advanced programming.
On-boarding fees. A little is OK, but paying 5 figures is a rip off.
Any suggestion of AI. What are you SIRI, Google? Get over yourself.

The final item to consider is price. Price is always relative to the value you receive. Don’t be fooled into thinking that the more you spend, the better the solution. Similarly, a deal that seems too good to be true probably is. Be sure to check with your company or association to see if there’s a discount for your CRM. If not, try to negotiate a bulk deal.

Get a ClientLook demo

No matter what you do in your quest to find the best CRM for commercial real estate, you need to act now. If your CRM is not contributing to the success of your business every day, then make a switch. Being stuck with a bad CRM is sort of like owning an underperforming stock. At some point you need to cut your losses and just get out. Find a CRM that fulfills all the criteria above and you’ll be set for life.

RSS Feed provided by theBrokerList Blog – theBrokerList for commercial real estate brokers (cre) and What Is The Best CRM For Commercial Real Estate in 2019 was written by ClientLook.

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